Contact

Contact Rumpelstiltskin Dance AI

Rumpelstiltskin Dance AI operates rumpelstiltskindance-ai.dance, a photo-to-video service offering one-time packs of generation credits for Solo and Duo AI dance videos.

For account, payment, generation, download, or privacy help, open a Support ticket. Sign in with the account you used for the purchase or generation so we can locate the relevant records.

You can also email support@rumpelstiltskindance-ai.dance. Use the email address associated with your account where possible, and include the order or task identifier if your request concerns a purchase or video.

What we can help with

• A missing credit balance, duplicate payment, or incorrect charge.
• A generation that failed or whose status remains uncertain.
• A missing download, corrupted MP4, or a concrete defect in a result.
• A cash refund review or a question about unused credits.
• Account access, privacy requests, or a concern about someone's image being used without permission.

What to include

Tell us what happened and what resolution you need. Include the order or task identifier, approximate date, and any visible error message when available. For account-access issues, describe the problem without sharing your password. Do not send full payment-card details, API keys, identity documents, or additional portraits unless we specifically request information that is needed to resolve the issue.

Support requests are reviewed individually. We do not advertise 24-hour staffing or a guaranteed response time. You can return to your ticket for updates; avoid starting several tickets for the same issue.

Payment-provider help

For a purchase made through Creem, Creem is the merchant of record. We handle product-delivery questions and initial refund review. If a long-standing issue remains unresolved, use the contact information on your payment receipt or contact Creem, in accordance with Creem's Buyer Terms.

Read our Refund Policy, Privacy Policy, and Terms of Service for the details that apply to your request.