Refund Policy

1. One-time purchases and cancellations

Rumpelstiltskin Dance AI at rumpelstiltskindance-ai.dance sells packs of 1, 3, or 5 generation credits. Each Solo or Duo request uses one credit. These are one-time purchases with no recurring subscription to cancel. The pack and total payable amount are shown at checkout.

You may leave checkout before completing payment. If you are unsure whether you were charged, check your Payment history and your payment receipt before trying to pay again.

After buying credits, you may decide not to start a generation and ask us to review a refund of unused credits. A submitted generation cannot currently be cancelled through a self-service control. Closing the page, deleting a browser draft, or signing out does not stop work already submitted to the provider.

2. Automatic credit returns

A confirmed technical generation failure automatically returns the affected video credit to your account. You can use it for another request. A credit return does not reverse the original payment or send money back to your payment method.

An uncertain submission is different from a confirmed failure: the provider may still complete it. We do not automatically submit it again or return its credit while its outcome is unknown. Check the existing task and contact support if it remains unresolved. Avoid submitting another request solely because the first is taking time, as a new request can use another credit.

3. When to request a cash refund review

Contact us if:

• You paid but did not receive the purchased credits.
• A paid service cannot ultimately be delivered, including an unresolved generation or delivery failure.
• You believe you made a duplicate payment or were charged incorrectly.
• You have unused credits and want to cancel the unused portion of a purchase.
• A delivered file is corrupted, unavailable, or materially defective.

We review the payment record, credit usage, task outcome, any result delivered, and credits already returned. For a service that cannot be delivered, we will review the undelivered portion for an appropriate remedy, which may include a cash refund. We will explain whether a refund is approved and what amount or other remedy applies. Opening a request does not itself mean a cash refund has been approved or issued.

AI-generated likeness, movement, timing, framing, and audio can differ from an example or your expectations. A subjective difference in appearance or a change of mind after a completed generation is not automatically a technical failure or an automatic cash refund. Describe a concrete problem so we can assess whether the delivered service was defective or materially different from its description. Completed generations and used credits are considered in a review; they do not remove any rights that apply by law.

4. How to contact us

Open a Support ticket using the account that made the purchase. Sign-in is required for tickets. Alternatively, email support@rumpelstiltskindance-ai.dance, preferably from the address associated with your purchase.

Include:

• Your order identifier, purchase date, and selected pack, if available.
• The affected task identifier and a clear description of the issue.
• Whether you received a usable result or a returned credit.
• Whether any credits from the purchase have been used.
• The resolution you are requesting.

Contact us promptly after noticing a problem so that payment and task records can be checked. This policy does not impose a fixed request deadline that overrides applicable statutory rights. Do not include your full card number, password, payment-provider login, or other sensitive credentials. You do not need to attach an additional portrait just to request a refund review.

5. Refund processing and payment-provider support

We will communicate the review outcome through your support ticket or email correspondence. Approved cash refunds are handled through the payment provider's refund process; timing depends on that provider and your financial institution. A support approval and the arrival of funds on a statement are separate events. We do not promise an instant refund or a fixed bank processing time.

For a purchase made through Creem, Creem is the merchant of record and processes the monetary refund under Creem's Buyer Terms. Contact Rumpelstiltskin Dance AI first for help with the product and refund review. If a long-standing issue cannot be resolved with us, you can use Creem's contact options or the support options on your payment receipt. For a different checkout provider, follow the provider information on your receipt.

6. Your rights and related policies

This policy does not limit mandatory cancellation, refund, or other consumer rights that apply to your purchase. Where applicable law requires a remedy, that requirement takes precedence over a discretionary refund decision.

See our Terms of Service for the product and acceptable-use terms, our Privacy Policy for data handling, and Contact for support details. Changes to this policy will be reflected in the updated date above.